Full read-write Claude connector for Crisp
Let Claude draft replies, triage, and resolve conversations in Crisp
Stop tab-switching to clear your Crisp inbox. Claude reads the thread, drafts the reply inside the original conversation with the contact and channel intact, segments and assigns as it goes, and sends only once you approve.
Crisp is a messaging-first customer support platform that unifies live chat, email, and social conversations in one shared inbox alongside a chatbot, CRM, and knowledge base. Teams want Claude to work the way their inbox does: to draft replies on the right thread, tag and assign, and send once approved.
What is a Crisp MCP server?
A Crisp MCP server is a small hosted service that exposes Crisp's data and actions to Claude over the Model Context Protocol, so Claude can tickets and customer conversations inside your own account. We build it as a custom connector with separate read and write tools, and destructive actions stay gated behind your approval.
What can Crisp's current connector do today?
Crisp offers an official MCP server, but it ships a fixed, standard set of tools that covers a generic slice of the platform. A custom Crisp connector, built on the Crisp REST API, delivers the full capabilities your inbox needs: scoped reply, segment, assign, and state tools shaped to your routing, with human-in-the-loop approval on the actions that reach a contact.
What does full read-write Crisp access unlock?
Full read-write Crisp access lets Claude reply inside the original conversation, keep the contact and channel intact, apply segments, set the conversation state, assign an operator, and add private notes. The triage and drafting that used to mean switching tabs happen where the conversation already lives, once you approve.
- Draft a reply inside an existing conversation, preserving the contact and channel
- Add or remove segments to triage and route incoming conversations
- Assign a conversation to a specific operator
- Set a conversation to resolved, pending, or unresolved as you clear the queue
- Add a private note for the next operator without messaging the contact
- Find every conversation matching a query and propose batched responses
Can Claude reply inside a Crisp conversation?
Yes. With a full read-write Crisp connector, Claude composes the reply inside the original conversation, keeping the contact and channel preserved. It is ready to review and send, rather than a fresh message that loses the thread, and the outbound send is a gated action that waits for your approval.
Can Claude triage and route conversations in Crisp?
Claude can triage your Crisp inbox by reading threads, adding or removing segments, assigning an operator, and setting a conversation to resolved, pending, or unresolved. It can also drop a private note for the next operator without messaging the contact, so the queue gets cleared and routed for you.
Will Claude send a customer message in Crisp without my approval?
No. Sending a message to the contact is a separate, gated write action in Crisp. Claude can prepare the reply and the suggested segments or assignment, but it only goes out after you confirm it. The connector never has more access to your inbox than the connected account.
How a Crisp connector works
We build a small MCP server that authenticates to Crisp with scoped API credentials, using only the permissions the work needs. Read tools (search conversations, read a thread) and write tools (reply, segment, assign, set state) are kept separate, and outbound or destructive actions like sending a message or resolving a conversation require your confirmation. Claude never has more access than the connected account, and we can scope it to specific websites or IP allowlist the server if your setup calls for it.
Frequently asked questions
Can Claude reply inside a Crisp conversation, not just read it?
Will Claude send a customer message without my approval?
Does the connector get more access than our operators have?
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