Full read-write Claude connector for Gorgias
Let Claude draft replies and route tickets in Gorgias
Stop tabbing into the helpdesk to triage every conversation by hand. Claude reads the ticket, drafts the reply inside the original thread, tags, assigns, and sets status, then sends only once you approve.
Gorgias is a helpdesk built for ecommerce support, unifying email, chat, and social tickets in one inbox. Teams want Claude to do more than read tickets: to draft replies on the right conversation, tag and assign, and send once approved.
What is a Gorgias MCP server?
A Gorgias MCP server is a small hosted service that exposes Gorgias's data and actions to Claude over the Model Context Protocol, so Claude can tickets and customer conversations inside your own account. We build it as a custom connector with separate read and write tools, and destructive actions stay gated behind your approval.
What can Gorgias's current connector do today?
Gorgias does ship an official MCP connector, but it exposes a fixed, standard set of tools that covers a generic slice of the helpdesk. A custom Gorgias connector, built on the Gorgias REST API, adds the actions, tagging, assignment, status, and human-in-the-loop approval shaped to how your team actually works the queue.
What does full read-write Gorgias access unlock?
Full read-write Gorgias access lets Claude reply inside the original ticket, keep the customer and channel intact, apply tags, set status, assign to an agent or team, and add internal notes. The triage and drafting that used to mean switching tabs happen where the ticket already lives, once you approve.
- Draft a reply inside an existing ticket, preserving the customer and channel
- Add or remove tags to triage and route incoming tickets
- Assign a ticket to a specific agent or team
- Set ticket status to open or closed as you clear the queue
- Add an internal note for the next agent without messaging the customer
- Find every ticket matching a query and propose batched responses
Can Claude reply inside a Gorgias ticket?
Yes. With a full read-write Gorgias connector, Claude can reply inside the original ticket, keeping the customer and channel intact, rather than starting a fresh conversation. It composes the response for you to review, and the outbound send stays a separate, gated action that waits for your approval.
Can Claude tag and assign tickets in Gorgias?
Yes. Claude can add or remove tags to triage and route incoming tickets, assign a conversation to a specific agent or team, and set status to open or closed. These write actions can be scoped to specific tags, views, or statuses so Claude only touches the queue you intend.
Will Claude send a customer reply in Gorgias without my approval?
No. Sending a reply is a separate, gated write action. Claude can prepare the message, suggested tags, and assignment, but the reply only reaches the customer after you confirm it. The connector never has more access to your helpdesk than the connected account already holds.
How a Gorgias connector works
We build a small MCP server that authenticates to Gorgias with scoped API credentials, using only the permissions the work needs. Read tools (search tickets, read a conversation) and write tools (reply, tag, assign, set status) are separated, and outbound or destructive actions like sending a reply or closing a ticket require your confirmation. Claude never has more access than the connected account, and we can restrict it to specific views or IP allowlist the server if your setup calls for it.
Frequently asked questions
Can Claude reply inside a Gorgias ticket, not just read it?
Will Claude send a customer reply without my approval?
Does the connector get more access than our agents have?
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