Full read-write Claude connector for Front
Let Claude draft, route, and send replies inside your shared inbox in Front
Stop copy-pasting conversations between Claude and Front. Claude reads the thread, drafts the reply in place with recipients and history intact, assigns it, tags it, leaves an internal comment, and sends only once you approve.
Front is a shared inbox and customer communication hub where teams handle email, SMS, and chat from one place, with assignments, internal comments, and tags. People want Claude to do more than summarize conversations: to draft replies, route and tag them, and send on their behalf.
What is a Front MCP server?
A Front MCP server is a small hosted service that exposes Front's data and actions to Claude over the Model Context Protocol, so Claude can draft, send, and triage messages inside your own account. We build it as a custom connector with separate read and write tools, and destructive actions stay gated behind your approval.
What can Front's current connector do today?
Today, any default Front connection tends to be read-leaning or a thin slice: Claude can often search and read conversations, but drafting replies, assigning, tagging, commenting, and sending are usually limited or unavailable. A custom Front connector adds those write actions with scoped, human-in-the-loop controls, so Claude works inside the conversation, not beside it.
What does full read-write Front access unlock?
Full read-write Front access lets Claude draft a reply inside the original conversation, keep recipients and history intact, assign it to a teammate, apply tags, add an internal comment, archive, and send once you approve. The triage and drafting that used to mean copy-paste happen where the conversation already lives.
- Draft a reply inside an existing conversation, preserving recipients and history
- Assign or reassign conversations to the right teammate or inbox
- Apply or remove tags to triage and route the shared inbox
- Add an internal comment to brief the team without emailing the customer
- Archive or reopen conversations as you clear the queue
- Send a drafted reply after you approve it
Can Claude draft a reply inside a conversation in Front?
Yes. With a full read-write Front connector, Claude drafts a reply inside the original conversation, keeping the recipients and history intact, rather than starting a fresh message with none of the context. Drafting is a write action, and sending stays separate and gated until you approve it.
Can Claude assign, tag, and triage the shared inbox in Front?
Claude can triage the shared inbox in Front by reading conversations, applying or removing tags, assigning or reassigning to the right teammate or inbox, and adding internal comments to brief the team. It can archive or reopen as it clears the queue, while outbound replies wait for your confirmation.
Will Claude send a message in Front without my approval?
No. Sending a message in Front is a separate, gated action that runs only after you confirm it. Claude can draft a reply, propose an assignment, or stage a tag, but outbound messages stay under your control. Lower-risk actions like internal comments can be configured to run more freely.
How a Front connector works
We build a small MCP server that authenticates to Front with OAuth 2.0 and the narrowest scopes the work needs. Read tools (search, read conversation) and write tools (draft, assign, tag, comment, send) are separated, and destructive or outbound actions like send require your confirmation. Claude only ever has the access your own Front account already has.
Frequently asked questions
Can Claude draft and send replies in Front, not just read conversations?
Will Claude send a message or reassign a conversation without my approval?
Does the Front connector get more access than I have?
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